IGA

The future of supermarket shopping

600+
Customer Surveys
120+
Customer Interviews
20
Internal Processes Mapped

Independent businesses are the heartbeat of the community. But how can the independents compete with the big guys? They can compete on value. We conducted hundreds of hours of research working with IGA to develop a cutting edge software solution that champions the spirit of the independants.

Research

The customer of our customer is our customer. To truly aid IGA we had to understand what their drivers were. We spent hundreds of hours speaking with over 600 of their customers to understand how IGA could better help their community. We mapped the internal processes of the store and interviewed all staff across all roles.


Strategy

Working with IGA we developed a clear roadmap to implement  new technologies to help them focus on what truly matters.


Design

We developed a unique set of products that will help to aid independent business owners, utilising business automation and artificial intelligence.


Development


Using agile development processes we built and deployed analytical and business automation solutions to help the little guys compete with the big guys.


Verity Brown
eBoutique Manager
Alice McCALL

Research

Strategy

Data Science

Design

Development

DevOps

Hoyts

Improving customer service to make a better movie going experience

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